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FAQs
Everything you need to know, curated for your convenience.
Do I need an appointment?
Appointments are strongly recommended to ensure availability and a personalized experience. Please ensure add ons such as nail art, french and chrome are booked with your appointment to allow for enough time. Walk-ins are welcomed when time allows.
What is your cancellation policy?
We kindly request 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee equal to the scheduled service.
Do you require deposits?
Yes. Select services, extended appointments, and group bookings require a non-refundable deposit, which is applied toward your final total.
Do you offer refunds?
We do not offer refunds on completed services. If there is any concern, please notify us before leaving the salon, and we will be happy to address it.
Do you offer repairs or adjustments?
Service-related adjustments may be provided within 5 days of your appointment, provided proper aftercare has been followed. Breakage due to normal wear or external factors is not covered.
Can you work on damaged or infected nails?
For the health of our guests and technicians, we are unable to perform services on nails with open wounds, infections, or contagious conditions.
How do I book for a group?
Group bookings may be arranged by contacting the salon directly. Please provide the number of guests, desired services, and preferred date and time. A non-refundable deposit is required to secure all group reservations and advance notice is recommended to ensure availability.
Where can I park?
Street parking is available on Queen Street or Hess Street. There is also a parking lot available on Hess Street.